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Frequently Asked Questions

5. What is an IMEI number?

IMEI is the abbreviation for International Mobile Equipment Identity. It is a number unique to every GSM or UMTS mobile phone in the world. An IMEI number contains 15-17 digits. The IMEI number is used by the network to identify valid devices and therefore can be used to stop a stolen phone from accessing the network. The IMEI number is only used to identify the device, and has no permanent or semi-permanent relation to the subscriber.

1. How do I know if my mobile phone is locked?

2. What do I do if my mobile network provider, or my mobile phone's model number is not supported?

3. How long does it take to unlock my phone?

4. How do I find my mobile phone's IMEI number?

5. What is an IMEI number?

6. How do you find your Alcatel mobile phone's Provider ID?

7. Is unlocking legal?

8. How do you check to see if an IMEI number is correct?

9. How do I know if my phone can be unlocked?

10. How do I unlock my phone?

11. Will unlocking the phone remove my service provider's settings and logos?

12. Will I have to unlock my phone every time I change a sim card?

13. Why would I want to have my phone unlocked?